Policies
            CANCELLATION OF SERVICES (walks, boarding, visits etc)

24 hours notice is required to cancel any scheduled service and should be made by phone.

Email cancellations are only acceptable if you are cancelling a scheduled service greater than 1 day away.

NOTES left for dog walkers do not count as cancellation notice.  The office must be informed.

Barking Along must confirm receipt of email and/or phone message for cancellation to be valid.

Do not assume that we have received the message.

 

If you cancel in LESS THAN the 24 hour period you will be charged in full for the missed service.

If we show up at your home in the scheduled window of arrival and your pet is not there

you will be charged in full for the service.

 

If the dog walker/pet sitter cannot enter your home if your key does not work or alarm codes changed

without our office being informed, you are still responsible to pay for the service.

 

WEATHER CONDITIONS

Walks may be shortened to 20 min or less in extreme weather. In the most extreme case weather conditions may
be cause for a service cancellation.  If cancellation must occur you will be notified by phone.


DOG LICENSING

                All dog must be wearing a Toronto Dog License at all times on their collar.  Animal control has issued a new policy

                that they will fine owners for both no visible tags and/or no license.


PAYMENT POLICY

Payment for walking is due on the last day of each week. 

Cheques should be made payable to Barking Along. 

We do not accept credit card payment and we do not provide invoices except on special request. 

NSF cheques will be charged a $25 administration fee.

 

We do however keep very accurate books and if you are behind we can certainly let you

know your balance.  For those of you who wish to pay monthly we will accept monthly

cheques at the beginning of each month. Adjustments can be made monthly as necessary.
DEPOSIT & BOOKING POLICY FOR BOARDING/DOG-SITTING/CAT-SITTING

Booking will not be confirmed until the following conditions have been met.

Christmas and March Break - Minimum 7 day booking/charge

Long Weekends - Minimum 4 day booking/charge

Regular Weekends – Minimum 2 day booking/charge

 

Deposit policy for Long weekends, March Break, Christmas,

and any Peak Periods assigned as such by Barking Along is:

1 month prior to departure Barking Along must receive a

non-refundable deposit of 50% or 7 days whichever is more. 

LONG WEEKENDS ARE COMPLETELY NON REFUNDABLE.

 

Exception: Christmas Deposits are due November 1st / March Break Deposits are due February 1st

Christmas/March Break bookings made after December 1st and March 1st respectively if space is available are payable in full and non refundable.

 

In the event that the booking is for 7 days or less the full amount must be paid

and no refunds will be issued after 1 month prior to departure.

 

Please note that if there are extenuating circumstances we will evaluate each

situation separately as to whether or not there might be a full or partial refund.

 

Listed rates do not apply for holidays and peak periods....confirm with the office.

CHRISTMAS PEAK RATES – 2009 TBA

MARCH BREAK PEAK RATES – 2010 TBA

 

Puppy boarding rate apply to all puppies under 12 months.


STATUATORY/DESIGNATED HOLIDAYS – AFTER HOURS – SUNDAYS
Please note that there are no scheduled dog walking services on Statuatory Holidays.
You can make special requests for walks on Stats - There is a $10 surcharge+gst per walk for this service and
we do reserve the right to refuse service on these days at our discretion. 
Cat visits are regularly scheduled on Stats but also have the surcharge in place.

Boarding Delivery and/or Pickup of your pets on Statuatory Holidays, Sundays and after regular business hours is only available
at the discretion of the individual petsitter.  You will still be charged to the following day accordingly.